Terms & Condition
Terms and Condition
- Introduction
- Overview of the terms and conditions
- Agreement to terms
- Scope of services offered (e.g., laptop repair, diagnostics, etc.)
- Definitions
- Clarification of key terms used throughout the document (e.g., “Service Provider,” “Customer,” “Repair Service,” etc.)
- Service Description
- Description of services offered (e.g., hardware repair, software troubleshooting, diagnostics etc.)
- Customer Responsibilities
- Providing accurate information about the laptop’s issue or problem
- Backing up data before service (if applicable)
- Service Process
- Service request and appointment scheduling process
- Diagnostic procedures
- Repair timeline expectations
- Communication during service (updates on progress, additional costs if any)
- Fees and Payment
- Fee structure (e.g., diagnostic fee, repair charges, parts costs)
- Payment methods accepted
- Billing and invoicing terms
- Warranty
- Warranty coverage for repairs performed
- Duration and scope of warranty
- Exclusions from warranty coverage (e.g., physical damage after repair, software issues not related to repair)
- Liability and Disclaimers
- Limitation of liability for damages
- Disclaimer of warranties for certain types of repairs (e.g., water damage repairs, data recovery success)
- Privacy Policy
- Handling of customer data and information
- Data protection measures
- Use of personal information for service purposes only
- Cancellation and Refund Policy
- Conditions under which service requests can be canceled
- Refund policy for canceled services
- Handling of deposits or upfront payments
- Governing Law and Dispute Resolution
- Jurisdiction
- Choice of law
- Dispute resolution methods (e.g., arbitration, mediation)
- Modification and Termination
- Right to modify terms and conditions
- Termination of service agreement by either party
- Effect of termination on ongoing service requests
- Miscellaneous
- Entire agreement clause
- Severability clause
- Contact information for customer support and inquiries